Privacy Policy

Franklins Group (“we” or “us”) is committed to protecting and respecting your personal data and privacy.  This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Whenever you provide such information we are legally obliged to use your information in accordance with all relevant data protection laws, including The General Data Protection Regulation 2016 (GDPR) and the Data Protection Act 1998 (DPA).


Who Are We?

Franklins Group is the name given to the group of companies made up of Franklins International Ltd, Thomas Ferguson & Co Ltd and John England (Banbridge) Ltd.  For the purposes of GDPR and the DPA, the data controller is Franklins Group and the head office of all the companies is located at 54 Scarva Road, Banbridge, BT32 3AU.


Information We Collect From You

This notice applies to information we collect when you

  • visit our websites;
  • correspond with us by phone, email or in writing;
  • sign up to receive our communications;
  • create an account with us;
  • enter into a contract with us to receive our products;
  • apply for a job with us.

Information You Give Us

This is information about you that you give us by filling in forms on our websites or by corresponding with us by phone, e-mail or otherwise.  It also includes correspondence with us through our social media networks, including Facebook and twitter.  It includes information you provide when you register to use our sites, subscribe to our services, enter into contracts with us, search for products, place an order, participate in discussion boards or other social media functions on our sites or our Facebook and twitter pages, enter a competition, promotion or survey and when you report a problem with our sites or our products or services.  The information you give us may include your name, address, e-mail address, phone number, financial information, credit or debit card information and personal description.


Information We Collect About You

With regards to visits to our sites we may automatically collect the following information

  •  technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); products you viewed or searched for; page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.


Information We Receive From Other Sources

We may receive information about you from credit rating agencies, and for the purposes of job applications your referees.


Our websites use cookies to distinguish you from other users of our websites.  This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.  We use Google Analytics to review our websites and this lets us see information such as number of visitors, how long they stay on and what pages they have viewed.   Google Analytics does not provide any personally identifiable information about you.  In order to run Google Analytics we use a Cookie which is a small piece of software that loads in your browser which will log your site visit and the pages visited.  Google Analytics will store your IP Address and also records the pages you visit on our website and other information which is not personally identifiable to you. For more information on Google Analytics  Our shopping cart uses Cookies so that you can add products to the cart.  This allows you to browse the rest of the shop and your products will be stored in the basket when you checkout.   We also have a Cookie to remember your chosen currency and the destination country so that we can calculate the shipping costs.  If you prefer not to use Cookies then you can switch these off on your browser settings, however some parts of websites may then not work correctly.


Uses Made of the Information

We use information held about you in the following ways


Information You Give Us

      We will use this information to

  • carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request for us (including response to any complaint or query you raise);
  • notify you about changes to our service;
  • invite you to trade shows and events that we might showcase at which we believe will be of interest to you (the basis for this being legitimate interest);
  • direct marketing;
  • ensure that content from our site is presented in the most effective manner for you and your computer.


Information We Collect About You

      We will use this information

  • to administer our sites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and your computer;
  • to measure or understand the effectiveness of our service.


Information We Receive From Other Sources

We will combine this information with information you give to us and information we collect about you.  We will use this information for the purposes set out above (depending on the types of information we receive).


Disclosure of Your Information

You agree that we can share your personal information with selected third parties including analytics and search engine providers that assist us in the improvement and optimisation of our site.  We will keep your information within Franklins Group, except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you.  We have contracts in place with our data processors, which means they cannot do anything with your personal data unless we have instructed then to do so.  They will not share your personal data with any organisation apart from us.  They will hold it securely and retain if for the period we instruct.


Where We Store Your Personal Data

The data that we collect from you will be stored in the UK.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.  All information you provide to us is stored on our secure server or on secure servers operated by a third party.  Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


How Long We Will Store Your Personal Data

The time frame we keep information varies according to its use.  Unless there is a specific legal requirement to destroy any part of your personal information, we will retain your information for as long as it is relevant and for the purpose for which it was collected.


Your Rights

The GDPR provides the following rights


The Right to Be Informed

You have the right to be informed about the collection and use of your personal data.


The Right of Access

You have the right to access your personal data. 


The Right to Rectification

You have the right to have inaccurate personal data rectified or completed if it is incomplete. 


The Right to Erasure

You have the right to have personal data erased.  This right is not absolute and only applies in certain circumstances.


The Right to Restrict Processing

You have the right to request restriction or suppression of your personal data.    This right is not absolute and only applies in certain circumstances.


The Right to Data Portability

You have the right to obtain and reuse your personal data for your own purposes across different services.


The Right to Object

You have the right to object to the processing of your personal data in certain circumstances.  You have an absolute right to stop your data being used for direct marketing.


Changes to Our Privacy Notice

Any changes to our privacy policy in the future will be posted on this page.  Please check back frequently to see any updates or changes to our policy.  Latest changes made May 2018.


Contact Us

Questions, comments and requests regarding this notice or the information that we collect from you should be addressed to

Data Control

Franklins Group

54 Scarva Road


BT32 3AU